Privacy Policy

At Candi's Candy, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or purchase our products.

1. Information We Collect

We collect information to provide better service and fulfill your orders. This includes:

• Personal Information: Name, email address, phone number, shipping address, and billing address provided during checkout.

• Payment Information: Credit card details are processed securely by our third-party payment processors (e.g., Stripe, Square, PayPal). We do not store your full credit card information on our servers.

• Device Information: We may automatically collect information about your device, browser, and IP address to help us improve our website and prevent fraud.

2. How We Use Your Information

We use your data to:

• Process and ship your orders.

• Communicate with you regarding order updates (shipping confirmations, delays).

• Screen for potential risk or fraud.

• Marketing (Only with your consent): Send you emails or text messages about new products, sales, and updates.

3. Sharing Your Information

We share your Personal Information with third parties only to help us power our business:

• Service Providers: We use trusted third parties to power our online store (e.g., WordPress/WooCommerce) and process payments.

• Shipping Partners: We share your address with carriers (like USPS, UPS) to deliver your order.

• Legal Compliance: We may disclose your information to comply with applicable laws and regulations or to respond to a lawful request for information.

Strict No-Sharing Policy for Mobile Data

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Your Rights & Opt-Out Choices

You have the right to control how we contact you. Here is how you can opt out of marketing campaigns at any time:

Email Marketing

• How to Opt-Out: Click the "Unsubscribe" link found at the bottom of any promotional email we send.

• Note: You will still receive transactional emails regarding your active orders (e.g., Order Confirmation, Shipping Notification).

SMS / Text Message Marketing

• How to Opt-Out: You may cancel the SMS service at any time. Just text "STOP" to the shortcode or number we used to message you. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.

• Help: If you are experiencing issues with the messaging program, you can reply with the keyword "HELP" for more assistance.

5. Cookies

We use cookies to optimize your experience (e.g., keeping your cart contents saved while you browse). You can choose to disable cookies through your browser settings, though this may affect your ability to use our checkout.

6. Data Retention

We retain your order information for our records unless and until you ask us to delete this information, or as required by tax and legal regulations.

7. Changes to This Policy

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

8. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us at:

Candi's Candy

• Email: candiwagner22@gmail.com

• Phone: 801-637-2193