Frequently Asked Questions
Find answers to common questions about our handmade toffees, orders, seasonal flavors, and special inquiries below. If you need further assistance, please visit our Contact page.
Products & Ingredients
Do you offer seasonal or limited-edition flavors?
Yes! We release special seasonal and holiday flavors throughout the year. Because our batches are prepared in limited quantities, seasonal varieties are available only while supplies last and may sell out quickly.
Where can I find allergy and ingredient information?
Your safety is important to us. Detailed information on dairy, tree nuts, peanuts, wheat/gluten, and potential cross-contact can be found on our Allergen Information page. Please review that page prior to purchasing. If you have specific allergy concerns, reach out to us directly through our Contact page before placing an order.
Orders & Returns
What is your return and refund policy?
Because our products are perishable food items handmade in small batches, all sales are final. We cannot accept returns or offer refunds for changes of mind, incorrect shipping addresses provided at checkout, or personal taste preferences.
What if my package arrives damaged?
We take great care to ensure your order is securely packaged. If your package arrives significantly damaged during transit, please reach out to us through our Contact page within 48 hours of delivery. Please include your order number and clear photos of the shipping box and damaged product so we can review the issue.
Custom Orders, Bulk & Wholesale
Do you take custom orders for weddings, parties, or special events?
Yes! We would love to make your event a little sweeter with custom favors, gift bags, or event displays. Please reach out well in advance of your event date via our Contact page with details regarding your event date, estimated guest count, and flavor preferences.
Do you offer corporate gifting?
Yes. Handcrafted toffee makes an excellent holiday gift, client appreciation token, or employee reward. We offer options for bulk and corporate gifting. Please get in touch through our Contact page with your timeline, quantity requirements, and any customization requests.
Can I carry Candi's Candy in my retail store (Wholesale)?
We consider wholesale partnerships with boutique shops, specialty food retailers, and local markets on a case-by-case basis. To apply, please message us through our Contact page with your business name, retail location, resale tax ID, and website or social links.
Media & Collaborations
Do you have an influencer or brand ambassador program?
We do not currently host a formal influencer or affiliate ambassador program. However, we are always open to hearing from creators whose audience aligns with artisanal confections. You are welcome to submit your portfolio, media kit, and social handles through our Contact page for future consideration.
How do I submit a press or media inquiry?
For interviews, press features, vendor market invitations, or media requests, please send an inquiry directly via our Contact page, and we will get back to you promptly.